Variety of products
916EASYWIN has earned its reputation as one of the leading online entertainment website by its commitment to provide the players a full package of sophistication, look and feel. Whether it is online Baccarat, Roulette or SicBo you fancy, here you will find them all in one advanced playing platform with superb graphics, animations, adjustable game-play speed and sound effects. This online casino suite is complemented by the ever-popular online slots, and progressive jackpots, providing the player with numerous chances to win big cash prizes.
Excellence in Customer Care
Available 24 hours a day, 7 days a week, our 916EASYWIN customer service department are there for you - to help answer your questions and resolve your issues as quickly, politely and efficiently as possible. We focus on the needs of our 916EASYWIN customer by staying true to our core service principles:
Confidentiality and System Security
According to regulations, every player is allowed to possess only one 916EASYWIN account. In order to maintain the integrity and fairness of the system, we will conduct regular security checks for your protection. We use the most innovative software technology to ensure game fairness. We use advanced security measures and 24 hour monitoring to ensure game safety and security.
Everyone is a winner here at 916EASYWIN Casino and we look forward to welcoming you onboard to enjoy a gaming experience that is of a distinctly superior quality.
Please read this agreement carefully and completely before you accept 916EASYWIN services.
The following are the Terms and Conditions governing all the Promotions offered by 916EASYWIN.
1. Customer should be over the age of 18, or the age of consent in the Customer's home jurisdiction, whichever is higher and has the mental capacity to take responsibility for the Customer's own actions and be bound by these Terms and Conditions. 916EASYWIN shall reserves the right at any and all times to void any transactions involving minors.
2. All bonuses offered are intended for recreation Customers only. Accounts identified or suspected as non-recreational play type or wager style or collaboration between parties is not eligible for this promotion and are subject to have any awarded bonuses plus winnings to be revoked at the sole discretion of 916EASYWIN.
3. 916EASYWIN will only offer one bonus per person, email address, contact number, same payment method details and shared computer including but not limited to cyber cafe or workplace throughout the duration of this promotion.
4. In all promotions, strict rules will be enforced on multiple accounts abuse. 916EASYWIN shall in its sole discretion decide on what activity constitutes multiple accounts abuse.
5. Before the promotional rollover requirements are met, the deposit amount plus the bonus and any winnings attributable are not allowed for withdrawal:
a. If a member has applied for a promotion bonus, but before the bonus has been credited to his account:
b. Likewise, when a promotion bonus is credited in a member account and he subsequently places a bet or more, 916EASYWIN will not entertain his request to cancel or withdraw the bonus in order to allow him to make a withdrawal, unless he has fulfilled the required promotion rollover first.
6. Only wagers that generate a win/loss return will contribute to the promotional rollover requirement. The following bets will not be taken into the calculation towards any rollover requirement:
a. bets made on draw/tie, void, cancelled outcome;
b. bets made on both outcomes;
c. bets placed on odd below euro 1.50 or Asia 0.50 and
7. Subject to Clause 5 above, once a bonus has been credited into a Member's account, 916EASYWIN will have the sole discretion to approve or reject the Member's request to change promotion; or to cancel the bonus; or to withdraw without completing the required rollover. Any approval given will be subjected strictly to a penalty being charged on the deposit, the bonus amount withdrawn and any winnings accrued prior to such a request will be voided.
8. Unless otherwise specified, a Customer is not eligible to participate in any other 916EASYWIN concurrent promotions.
9. Any bonuses and winnings are non-transferable to other accounts unless at the sole discretion of 916EASYWIN.
10. 916EASYWIN reserves the right to request any Customer to provide sufficient documentation as to prove the Customer's identity prior crediting any bonus to his account.
11. Where any term of the offers or promotions have not been fulfilled by eligible account holders; are breached; are abused; or there is any evidence of a series of bets placed by a Customer or group of Customers irrespective of the outcome; or there is collusion in any other forms; or from the usage of multiple accounts; which due to a promotion bonus or any other promotional offer resulted in Customer's profits, whether individually or as part of a group; 916EASYWIN reserves the right to withhold, cancel or reclaim the bonus plus all winnings and to levy a charge on the Customer's or Customers' accounts up to the value of the deposit bonus to cover administrative costs. As a punitive deterrent and preceding to the deduction of such bonus or bonus plus winnings and administrative cost, the remaining balance in any or all accounts will be subjected to a 100% rollover respectively, before any withdrawal is allowed.
12. Should disputes arise in all matters relating to the awarding of the bonus and/or the Terms and Conditions in the Promotion, the final decision shall lies with 916EASYWIN. The decision made will be binding and shall not be subjected to review or appeal by any Customer or third party.
13. By participating in the Promotion, the Customer agrees to release, discharge and hold harmless, the Company, 916EASYWIN, their legal representatives, their affiliates, subsidiaries, agencies and their respective officers, directors, employees and agents from any damage incurred or losses suffered or sustained, whether directly or indirectly related to the Promotion.
14. Employees, relatives of employees and any entities affiliated or related to 916EASYWIN are not permitted to participate in the Promotion. For these purposes, "relative" shall mean spouse, partner, parent, child or sibling.
15. 916EASYWIN further reserves the exclusive right, exercisable in its sole discretion, to modify, alter, discontinue, cancel and/or void this promotion at anytime without any notice.
16. In the event of any discrepancy between the meaning of Non-English version of these Standard Promotion Terms and Conditions, the meaning of English language version shall prevail.
This Promotion is valid only where allowed by applicable local or national laws, and where persons may legitimately qualify to participate under applicable laws. The Customer acknowledges that 916EASYWIN operates from a jurisdiction where it is licensed, regulated and legally permissible to make such promotions, and that 916EASYWIN makes reasonable efforts not to promote in prohibited jurisdictions or to Customers in, or from prohibited jurisdictions. It is solely the Customer's responsibility to ensure compliance with their applicable local or national laws before participating in 916EASYWIN's Promotions. By participating in such Promotions, the Customer warrants that he has sought legal advice and/or is sufficiently familiar with applicable laws to verify that his participation is not contrary to such laws
Customer Support Specialists are available everyday for 24 hours.
We also have the following numbers if you wish to call us, at any time. Please have your account number to hand so that we can help you as quickly as possible.
Telephone
014-5966666
WeChat
EASYWIN916
WhatsApp
+60145966666
Telegram
+601140053333
2. How do I make a deposit?
Funds may be deposited into your 916EASYWIN member account using the following methods:
-Local bank transfers
As our valued customer we will always strive to keep banking free of charge for you. You will not be charged by us for any deposits into or withdrawals out of your account - unless we specifically alert you in advance that the particular method you have requested carries an excess charge.
3. How can I be certain games are fair?
We have professionals to calculate the payout percentage for all our games, making sure that you can be certain that our games meet industry standard fairness regulations.
4. Is my personal information secure?
We will makes sure that your details are secure all of the time. We use the best quality security measures Secure Socket (SSL 128 bit encryption Standard) and is stored in secure operating environments that allow customer making payments online has never been safer. 916EASYWIN will not disclose your personal information to any third party.
5. Forget username or password?
Customer can retrieve username by email to us at [email protected] If member wish to retrieve password, login our web site, on right blank there's a forget password function, click and fill in particular details, password will reset and send to customer email.
6. What are the supported currencies?
Ringgit Malaysia
7. What is the maximum bet amount of 916EASYWIN?
Each sports and betting products have their own maximum stake and these amount may increase or decrease depending on the bet's pool size and the time the bet was placed. It is advisable to refer to the MAX stake on the mini bet list shown on the left hand frame by clicking on the price whenever you want to place a bet.
8. What is the minimum bet amount of 916EASYWIN?
The minimum bet amount is one unit of the currency you opened your account in,depending on the games and table you choose.
9. How long does it take for bets to be settled?
We aim to settle bets as quickly as possible, however for some events official confirmation of the result is necessary which may delay the settlement procedures.
10. How long does it take for withdrawal?
During bank working hours, it takes within 5-15 minute to process withdrawals.
11. I have problems loading some of the content of the website. How can I solve this issue?
There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advice you update your Flash Player and your browser.
Limiting Access by Minors
916EASYWIN requires new customers to declare that they are of lawful age in their respective jurisdiction and at least 18 years old. Should we have a suspicion of a false declaration or minors attempting to use our services we will further pursue reasonable measures to verify this.. In this respect, if we have a suspicion to this extent, we reserve the right to suspend an account and request proof of identity and age from the player to verify compliance with this policy. Furthermore, to ensure that minors do not play on our site, we require the name, address and birth date of all our customers upon sign up; information that is declared by the customer to be truthful and accurate. We also ensure that our advertising, sponsorship and promotional activity is not targeted at minors. 916EASYWIN does not allow anybody under the age of 18 to use our services. This policy is in full compliance and exceeds the requirements of the rules and regulations of the remote gambling authority who oversees and licenses our operation; First Cagayan Leisure and Resort Corporation (FCRLC) for the Cagayan Economic Zone Authority (CEZA), of Santa Ana, Cagayan, Philippines.
We pledge to do all we can but we need your help also:
Links to Other Websites
Links to third party websites are provided solely as a convenience to you. If you use these links, you will leave this website and different Terms of Use of use will apply for those websites. Some links to other websites, even if operated by our company, may provide content not suitable for everyone, upon following a link on this website you must read and accept the Terms of Use of use of the website your are accessing. 916EASYWIN has not reviewed third party websites linked herein and does not control and is not responsible for any of these websites, or their content. 916EASYWIN does not adopt statements made in any third party website.
Controlling Compulsive Gambling
Compulsive gambling does not benefit 916EASYWIN. We strive to have a safe, fun environment on our site. Compulsive gamblers are a problem for their families, friends and their lives, creating an unstable, unsafe environment. 916EASYWIN is committed to detecting and reducing compulsive gambling. We have a system to track player's activities, and we are constantly working to design and enforce controls designed to limit gambling patterns that are out of control. While the majority of people do gamble within their means, for some, it can spiral out of control. We strive not only to identify compulsive gamblers, but also help them address their problem and prevent other players from becoming compulsive gamblers.
916EASYWIN follows the guidelines of institutions dedicated to addressing the social impact of gambling. To help players gamble responsibly, we commit to work with these institutions to develop responsible policies and practices.
Raising Standards Worldwide
916EASYWIN wants to increase the standards in our target territories; hence we are self-imposing standards of utmost responsibility, integrity, transparency, legitimacy and awareness. We work to raise the bar of integrity worldwide because we believe that operating at the highest standards benefits everyone.
Accountability and Integrity
We believe that we are only as good as our customers' perception of us. Therefore, the highest level of integrity is the only standard by which 916EASYWIN can operate to have our customers have that perception of us.
Transaction Processing
916EASYWIN adheres to all laws in its jurisdiction pertaining to fund transactions, and additionally 916EASYWIN abides by accepted fund transaction standards of internationally recognized payment processing entities.
Payouts
916EASYWIN is committed to prompt payment of customer cash out requests.
Commitment to Customer Service
At 916EASYWIN, our highest priority is customer satisfaction. That's why you can contact us in a various number of ways through our Customer Support Department is available 24 hours a day, seven days a week to offer technical support, aid in dispute resolution, and answer your questions.
Bank Name |
Status |
Banking Method |
Transaction Limit (MYR) |
Processing Time |
|
Min |
Max |
||||
Deposit |
|||||
Online |
ATM/Internet |
30.00 |
50,000.00 |
5 Minutes |
|
Online |
ATM/Internet |
||||
Online |
ATM/Internet |
||||
Online |
ATM/Internet |
||||
Withdrawal |
|||||
All MALAYSIA BANK ACC |
Online |
Local Bank Transfer |
30.00 |
50,000.00 |
15 Minutes |
All MALAYSIA BANK ACC |
Online |
Local Bank Transfer |
|||
All MALAYSIA BANK ACC |
Online |
Local Bank Transfer |
|||
All MALAYSIA BANK ACC |
Online |
Local Bank Transfer |
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